Q: What are your service hours?
A: Our service hours are from 10:00AM to 8:00PM, and phones are open until 10:00PM.

Q: What forms of payment do you accept?
A: We accept check or cash.

Q: What areas do you service?
A: Our services are available to Palmdale, Lancaster, and Quartz Hill.

Q: Do you charge attendance fees or hourly rates?
A: No, we charge flat rates. Price quotes are given over the phone or via e-mail prior to scheduling an appointment.

Q: What's the typical scenario for an appointment?
Phase 1: Arrive on-scene for computer servicing and/or computer pick-up.
Phase 2: Diagnose and/or service the computer.
Phase 3*: Appointment is scheduled for computer drop-off.
Phase 4: Payment for services.

Q: I just requested a quote online, how soon until I hear from you?
A: All inquiries are sent to an inbox, which we check regularly. Expect to recieve a call from us soon in efforts to follow up on your inquiry.

Q: I have an emergency, and I urgently need you to come out after/before service hours.
A: An extra $40 charge will be applied to service calls that are after/before our service hours.

Q: In the event that you're not able to successfully diagnose my PC's problem, what then?
A: If we're unable to determine the cause(s) of your PC's problem(s), you won't be charged anything. If we do successfully determine the cause of your PC's problem(s) and you decline further service, a $70 diagnostic fee will be charged. Please view our Warranty and Liability Information section for further info.

Q: In the event that you're not able to successfully fix my PC's problem, what then?
A: You won't be charged anything. If payment has already been made and the computer has been returned but it is still being problematic, a refund will be issued if a second attempt (at no extra charge) is not desired. NOTE: If a refund is desired, customer is required to provide proof that problem(s) exist with the computer and a technician must personally observe it before a refund is issued. Our warranty is valid up to 7-days after servicing the computer. Please view our Warranty and Liability Information section for further info.

Q: Do I have to deliver my computer to your workplace?
A: No, we personally come to you, though we may have to take the computer back to the workplace, depending on the issue.

Q: Will you need to take my computer back to your workplace to service it?
A: Maybe. Sometimes the amount of time needed to service a system can be at an inconvenience to the client, as well as the technician. In such an event, we may request that we take the system back to our workplace in attempts to service it more efficiently, at no extra charge.

Q: When will I get my computer back?
A: This largely depends on how responsive your computer is to our servicing attempts, although the average turnaround is within 48 hours of pickup.

Q: What operating systems do you support?
A: We only support Windows desktop operating systems.

Q: Do you service Macs?
A: Unfortunately we do not service Macintosh desktops or laptops.

Q: Do you service laptops?
A: It depends on the issue. We do not replace LCD screens, nor do we do any soldering work. If you're curious if we can service your laptop, give us a call at 661-435-0750, or send us an e-mail.

Q: What equipment do you use?
A: This largely depends on the issue. We use professional IT service equipment for system troubleshooting as well as a multitude of software tools for servicing.

Q: I'm looking for a certain part, do you guys have it?
A: AV PC MediX does not carry any stock nor are we a computer retail outlet. Although we can give advice on hardware purchases, this is usually in the course of servicing your computer where hardware needs to be replaced.